Returns & Exchanges

Please submit your return within 30 days. If more than 30 days have passed since you ordered, unfortunately, we are unable process your return. We do NOT except returns of jewellery and only exchange or store credit for hats. 

We only accept returns, in the same condition in which you received them. All items must be returned in perfect resalable condition, unused, and with the original packaging (including dust bags) with tags. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging. We reserve the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you and a refund will not be issued.

Once your item arrives back to our warehouse, please allow up to 7 business days for your return to be processed. This may extend to 10-14 business days during sale and busy trade periods. Thank you for your patience.

For refunds, funds should appear in your bank account/credit card within 5-10 business days of being processed. Funds will be returned to the original form of payment. 

EXCHANGES - AUSTRALIA

We are happy to facilitate exchanges within 30 days for unused items.

To commence your exchange, please visit our Returns Portal here.

Please note: All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including boxes and dust bags) with tags. 

If you need your new item urgently, we recommend returning your original order for a refund and repurchasing in the new item as a seperate transaction. This allows us to ship you your new item immediately.

Please note if an item is showing as "low stock" we recommend purchasing your replacement as soon as possible to avoid disappointment, as it may sell out while you are waiting for your return to arrive back to us and be processed.

RETURNS - INTERNATIONAL

Unfortunately, we are unable to offer exchanges for our international customers outside of Australia, but we do offer returns and refunds (excluding jewellery) on full priced items. 

To return your order, please visit our Returns Portal here.

Please submit your return within 30 days of your order arriving to you. If more than 30 days have passed since you received your order, unfortunately, we are unable to offer process your return. 

All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including boxes and dust bags) with tags. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging. We reserve the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you and a refund will not be issued.

Once your item arrives back to our warehouse, please allow up to 7 business days for your return to be processed. This may extend to 10-14 business days during sale and busy trade periods. Thank you for your patience.

For refunds, funds should appear in your bank account/credit card within 5-10 business days of being processed. Funds will be returned to the original form of payment.